Express Phone Number
Toll-Free Number:
888-397-1980
Current wait: 47 mins (32m avg)
Hours: Mon-Fri 8:30am-6:30pm EST
Best time to call: 3:15pm
Contact Express via Social Media:
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Check out if you can find the solution you need.
What happened: The problem: I am looking for a specific item the medium size antique moss jumpsuit
What happened: I was trying to do something, and ran into a problem.
What happened: No aparesen mis pedidos q debo haser por favor llamos a los ft q me asignan y no me responde,me escriben par favor estoy a cinco d*as de mudarme y no tengo respuesta aun
What happened: The problem: I need a return label for an item of clothing
What happened: The problem: Clothing
What happened: The problem: Representative
What happened: Back in the Spring an Express employee took advantage of me and of my blindness and ran my credit and got me a credit card when I didn’t want one then he pretended to charge my debit card from my bank and a few weeks later I receive a credit card in the mail that I did not ask for. I did not open the mail it because I never asked for that credit card and a month later I get a bill stating that my account was past due so I called customer service and I spoke to somebody at a call center in India and a lady by the name of Lulu assured me that I only had to pay for the merchandise I originally bought and no late fees . She stayed that they were going to be removed from my credit statement and they were not removed. Plus this whole time I cannot see because I am legally blind for I had a macular hole in my retina then weeks transpired and I get another bill that I could not see because I had an operation for my the hole in my retina and the other day I get another bill stating that I have now two late bills when all of these payments according to outsourced customer service were supposed to be removed and apparently there is no notation of that and they told me I have to call the fraud line for the credit card that was taken out without my permission. Who do I call what number? Where do I begin. The bank that handles express stated they can do nothing . Where is the fraud line? W ho do I contact about not having to pay these late fees when I was told that I only had to pay the original debt ? who do I speak to for now I have two past due late fees accrued
How to contact Express by phone?
To contact the Express customer service by phone, you can follow these steps:
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Look up the phone number of the Express customer service. The phone number is listed on express.com. Or check out the Express phone number page on WorthEPenny.
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Dial the Express phone number 888-397-1980.
Hours: Mon-Fri 8:30am-6:30pm EST
Best time to call: 3:15pm
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Wait for an answer: Once the call is connected, wait for an Express representative to answer on the other end.
Average wait time: 32m
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Identify yourself and state your reason for calling the Express representative: Let him/her know who you are and why you are calling. Be specific and provide any relevant information about your order from Express to help them assist you.
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Ask for assistance: Ask the Express representative to help you with your inquiry, whether it's about a product or service you purchased, a billing issue, or any other concern.
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Follow any instructions given: If Express needs additional information from you or provides any instructions, follow them carefully.
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Thank the Express representative: After you have received the assistance you need, thank the Express representative for their time and help.
How to get to a real person fastest?
To get to a real person as quickly as possible when calling Express, you can follow these steps:
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Dial the Express customer service phone number 888-397-1980, which can be found on the Express website or in your order confirmation email form Express. Or check out the Express phone number page on WorthEPenny.
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When the automated voice prompts begin, do not press any buttons or provide any information about Express. This may trigger the automated system to provide you with pre-recorded responses and options.
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After a few seconds of silence, the system should give you the option to speak with a live Express representative. This may be presented as an option like "speak to a representative" or "customer service".
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Press the correct button when prompted by the automated system to speak with an Express representative.
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If the system still doesn’t connect you to an Express representative, stay on the line without pressing any keys. Express will eventually transfer you to a live person.
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If you are on hold for an extended period of time, you may be given the option to leave a message for a call back from Express.
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Once you reach a live person, explain your issue and provide any relevant information about your Express order. The Express representative will work with you to resolve your issue as quickly as possible.
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Alternatively, if you have a specific question or issue you need help with, you can try using the live chat feature on the Express website. This may allow you to connect with an Express representative more quickly and efficiently than calling.
Any tips for calling Express customer service?
When calling Express customer service, here are some best practices to ensure a smooth and efficient experience:
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Have your Express account information ready before calling. This will help expedite your request.
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Make sure you have a stable and quiet environment to communicate with the Express representative without any disruptions or background noise.
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Be polite and respectful to the Express representative. Remember, they are there to help you and will do their best to resolve your issue regarding your order on Express.
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Clearly explain the issue you are facing and provide any relevant information or details that can help the Express representative address your concern.
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If the initial Express representative is unable to resolve your issue, politely ask to speak with a supervisor from Express or escalate the issue to a higher level of authority.
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Take notes during the call, including the Express representative’s name, the date and time of the call, and any reference numbers or case numbers provided.
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If necessary, follow up with Express after the call to ensure that the issue has been fully resolved.
By following these best practices, you can help ensure a positive and productive experience when calling Express customer service.
What can I do If I am unhappy with my call to Express?
If you are unhappy with your call to Express customer service, there are several options you can try:
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Call again: Try calling Express customer service again and speak to a different Express representative. Sometimes a different Express representative may have a different approach to resolve your issue more effectively.
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Escalate the issue: If you are not satisfied with the response provided by the Express representative, you can ask to speak with a supervisor from Express or escalate the issue to a higher level of authority.
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Provide feedback: After the call, Express may ask you to provide feedback on your experience. Use this opportunity to provide constructive feedback, including what you felt went wrong and suggestions for improvement.
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Reach out through other channels: If you are unable to resolve your issue through phone support, you can try reaching out to Express customer service through other channels, such as email or chat. You can also explore the Express Help Center, which offers articles and resources that may help you troubleshoot your issue.
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Consider other options: If you are still not satisfied with Express service, you may want to consider other options such as returning the product you bought on Express or filing a complaint with a consumer protection agency.
How do I contact Express via live chat?
No, Express hasn’t provided any live chat service currently. While live chat support is not currently available, Express offers a range of other customer support channels that customers can use to get assistance. For example, customers can contact Express customer service by phone, or social media. Phone support is available during Mon-Fri 8:30am-6:30pm EST, and customers can expect a prompt response from an Express representative. Social media channels such as Twitter and Facebook are also great options for reaching out to the customer support team of Express.
How to contact Express via social media?
You can contact Express via social media by sending them a direct message on any of their official social media accounts. Here are the steps to contact Express via social media:
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Log in to your social media account (e.g. Twitter, Facebook, Instagram).
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Search for Express official social media accounts, which are typically verified with a blue checkmark.
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Once you find the official account of Express, click on the "Message" or"Send Message" button.
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Type your message and explain your issue or inquiry about Express. Be as specific and detailed as possible, and provide any relevant order information.
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Wait for a response from the Express social media team.
Please note that the social media accounts of Express are typically managed during regular business hours, so responses may not be immediate. It's also important to keep in mind that social media channels may not be the most effective way to contact Express for certain issues. For urgent or complex issues, it's recommended to contact Express customer service via phone or chat for more personalized assistance.
Does Express have an email? How to contact Express customer service by email?
No, Express hasn’t provided any email service currently, but customers can still contact their customer service through other channels, such as phone, or social media. Alternatively, customers can also visit express.com to visit its customer service website page to find answers to commonly asked questions or to use their self-service options to resolve their issue. Social media channels such as Twitter and Facebook are also great options for reaching out to the customer support team of Express.
What is WorthEPenny's relationship to Express?
To put it simply, WorthEPenny is an independent third-party website that is not related to Express. WorthEPenny provides free tools and resources to assist customers in reaching Express customer service more efficiently, such as the Express phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about Express, as well as forums where Express customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, including Express, it is not associated with or endorsed by Express.
DISCLAIMER:
Please note that WorthEPenny is not related in any way to the Express official app or the Express company. All third-party trademarks (including logos and icons) referenced by WorthEPenny remain the property of their respective owners. Unless specifically identified as such, WorthEPenny’s use of Express trademarks does not indicate any relationship, sponsorship, or endorsement between WorthEPenny and the owners of these trademarks: Express. All references by WorthEPenny to third-party trademarks like Express are to identify the corresponding third-party goods and/or services and intended to constitute nominative fair use under applicable trademark laws.
